FAQs

How do I order?

Simply follow the on-screen prompts and instructions. Your Basket will automatically be emailed to you once you Submit Order.

I would like my own design printed on the items I order, can I do this?

The designs are pre-approved and orders via this site are for those designs only. If you require a different design please contact Fluid Branding at [email protected].

I am looking for a new product that is not shown in this collection, where do I get them from?

Please send any requirements for bespoke or new promotional items to [email protected].

I have an event date that is closer than the delivery lead time stated, what can I do?

Contact Fluid Branding on and they will confirm if it is possible.

I would like to know how my order is progressing, how do I find out?

Contact Fluid Branding on and they will advise you.

How do I obtain log-in and password information?

Guest access is available without a login which will offer a limited selection of products. Employee access is via Single Sign On which will offer an enhanced product range.

Can Fluid Branding dispatch to multiple countries?

Currently, the store has shipping destinations limited to China, Hong Kong, India, Japan, the Republic of Korea, the Netherlands, Poland, Singapore and the United Kingdom. We can ship orders outside of EMEA & APAC but please contact [email protected] for further information before placing your order.