Payment, Shipping and Returns Policy - Stocked Products

Returns Management

Fluid Branding make every effort to ensure the finished goods are manufactured to the highest standards with thorough supply chain management, onboarding procedures, sampling, testing and independent inspections. However, if in the odd occasion goods are rejected for quality or poor printing the following procedures can be followed.

Rejecting An Order:

You must examine all goods delivered at the time of delivery and notify us as soon as practicable after delivery of any goods that have been damaged in transit or where there has been a partial loss of goods. We shall not be liable for any loss arising from damage caused to the goods in transit unless loss or damage is noted in the delivery note at the time of delivery. You must notify us as soon as practicable after delivery (and no later than 7 days after delivery) of any goods which you believe do not confirm with the Contract. You agree to give us a reasonable opportunity of examining such goods shall and agree that we may at our option, replace any defective goods, or refund the price of the defective goods. We shall not be liable for goods' failure to comply with Contract where:

(a) the defect arises because you have failed to follow any oral or written instructions as to the storage of the goods or (if there are none) good trade practice regarding the same.

(b) the defect arises as a result of your wilful damage, negligence, or abnormal storage or working conditions by you; or

Return Exceptions

Some items cannot be returned if they are opened. Merchandise that has been worn, used, or altered will not be accepted for return.

Exchanges

We do not currently accept exchanges

How To Return an Item

Your item must be in its original unused condition to be returned unless there is a manufacturing defect. You must return the item within 15 days of your purchase. Please email [email protected] to request a refund and we will assign you a reference #.

1. Mail your returned item to: Fluid Branding Ltd, RIF Logistics 5, 7 French's Ave, Dunstable LU6 1BH UK (for UK placed orders)

2. Mail your returned item to: Fluid Branding Ltd, RIF Europe BV, Ams Cargo Centre, Changiweg, 6, Rozenburg-schiphol,1473 EP, Netherlands (for EMEA/APAC placed orders)

Include in your package a signed letter stating the reason for your return and the original receipt.

All claims about the quality or quantity of the goods shall be made in writing within 7 days of receipt or such goods shall be deemed to comply as to quality and quantity with the terms of contract. You must examine all goods delivered at the time of delivery and inform us straight away of any damages.

Payment / Fraud Policy

Payment on pre-approved credit accounts shall be made in full within 30 days of invoice. These terms apply unless special settlement terms have been agreed by us in writing. Credit facilities may be withdrawn without notice. We will ensure your details are kept secure. If payment is made using a credit or debit card then your transaction will be dealt with through fully encrypted SSL technology. In order to assist us to prevent fraud however, we may ask for some proof of identity or address prior to proceeding with an order.

Accepted Methods of Payment

We accept all major credit and debit cards, Visa, Master Card, American Express.

Card Charges

Your card will be charged when you place your order. If we are not able to fulfil your order for any reason your card will be refunded.

Shipping Policy

Every effort will be made to deliver on time, but any delivery day specified is a best estimate and no liability is accepted for any loss arising from delay or error in the delivery of the goods. All deliveries will be charged at the prevailing rates applying at the dates of such delivery.

Couriers

We use the following couriers to deliver our orders: DPD, Parcelforce, DHL, TNT

Order Tracking

A tracking # will be provided via email, once your order has been despatched.

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page, you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Liability

Save in so far as defects in the goods cause to death, injury or damage to personal property, our liability for any loss or damage suffered by you in respect of the goods shall be limited to the contract value of the good. We can accept no responsibility for loss or damage arising from the supply of goods under this contract unless you have fully complied with the notification of claims procedure. We will not be held responsible for failure or delay in the carrying out of our obligations under the contract arising or any cause outside our reasonable control or by inability to procure materials or articles except at higher prices due to any such circumstances we shall be entitled by notice to terminate the contract in whole or in part without incurring any liability whatsoever to you.